Refund & Cancellation Policy

Effective Date: January 1, 2026

1. Overview

At VersantPro, we strive to deliver high-quality test preparation resources, AI evaluation tools, and study materials. Because our platform offers digital subscriptions, online software features, and downloadable digital assets, refund eligibility depends on the specific product type purchased as detailed below.

2. Digital eBook Purchases (Strictly Non-Refundable)

All purchases of the Versant Test Mastery eBook and associated downloadable digital resources are 100% final, non-returnable, and non-refundable.

Rationale: The eBook is an intangible, downloadable digital product. Once access or download links are delivered upon successful payment, the digital asset cannot be physically returned or revoked. By completing an eBook purchase, you explicitly acknowledge and agree that no refunds or exchanges will be granted.

3. Subscriptions & Pass Plans Refund Rules

Refund eligibility depends on the tier of pass purchased:

• Lifetime VIP Pass (₹1,449 / $14.99) Eligibility: We offer a 7-day money-back guarantee exclusively on initial Lifetime VIP Pass purchases. If you are unsatisfied, you may request a full refund within 7 calendar days of purchase.
• Usage Limits for VIP Pass: To prevent abuse, refunds for the Lifetime VIP Pass will only be approved if the candidate has attempted fewer than 3 mock tests during the 7-day period.
• After 7 Days: Refund requests submitted after 7 calendar days from the purchase date will be automatically declined.

4. Technical Exceptions & Duplicate Charges

Notwithstanding the above, a full refund will be processed for any product type under the following technical circumstances:

• Duplicate Transaction: You were accidentally charged twice for the exact same transaction due to a gateway or system glitch.
• Total Non-Delivery: A system error on our platform actively prevented access to your account and our support team was unable to resolve the issue within 48 hours.

5. How to Request a Refund

To initiate a eligible Lifetime VIP Pass refund within the 7-day window or report a duplicate transaction, please contact our support team: